Mike Maney

Tag: influencers

  • The Other Bird Twitter Needs

    I still owe Marshall a post on how I use LittleBird, but an article popped in my newsfeed this morning that seems a bit more urgent.

    Twitter was all over the tech news yesterday with people reporting and analyzing yet another management shakeup. I’ve been in big companies. News? Eh, not so much. Yet, under the cover of the coverage (see what I did there?) was legitimate conjecture on why the company’s leadership has not been able to hit the user growth targets it has set. One of the reasons, as Owen Williams points out is that the onboarding process for new users is, well, not so good a lot.

    It feels like a missed opportunity to showcase other users that are active and having conversations with their followers, rather than famous people. The value in Twitter is not observing and it’s clear that this feature misses the point.

    Bingo. While I follow a few celebrities, the real value of Twitter is engaging with people who know more than me on topics I care about. Which is something Twitter can’t recommend in its current onboarding process. It just doesn’t have that data or ability to know its new users beyond their address books. It’s a missed opportunity because there is a way to make the onboarding process better and much more relevant.

    Imagine if, upon signing up for Twitter, you were asked “What are some topics you’re interested in?” And then, rather than spit back a suggested list of popular people to follow, it instead pre-populated a topical list of the most influential people on that topic? Helpful and relevant, no? That’s what LittleBird does. As Marshall says, it “focuses on relevant connections inside a community, not just the content people post and popularity they can fake.” I use it frequently (maybe too frequently) to discover who I should be listening to.

    If I were running the onboarding process for Twitter (or whoever is running it after this last shakeup), I’d look at finding a way to integrate LittleBird. While it wouldn’t fix all the onboarding problems (number of steps, etc.), it would make Twitter instantly more relevant to every new user.

  • The Do’s and Don’ts of Evangelism

    A good friend of mine who runs enterprise marketing for a top tech company recently asked me for advice to help counsel one of his executives on the differences between marketing and evangelism. The list below includes some of the top-of-mind tips I provided based on my experience:

    DO

    • Be human. Nobody wants to engage with a marketing droid. Be yourself. Don’t worry if a few warts show.
    • Educate and inform. Be a good source for people who may eventually buy or recommend your product to turn to.
    • Have a point of view. Make people pay attention and engage with you.
    • Know your stuff. Your community will smell fluff from a mile away.
    • Pick up the tab if you can. You’ll be surprised how far $200 at the bar or picking up pizzas for a hackathon or meetup goes.

     

    DON’T

    • Sell. Selling is the job of your sales team. Your job is to be an engaging human.
    • Overly worry about being loyal to your brand. Great evangelists help their community first, even if it means saying a nice thing or two about your competition.
    • Engage only when you need something. Influence is a two-way street.
    • Attend conferences only if you’re invited to speak. It’s not only conceited, but you’ll also miss out on great content and relationship building.
    • Expect anything of your community. Earn it.

    This is by no stretch of the imagination a comprehensive list. What do’s and don’ts would you include? Add them to the comments.

    (For more, check out my Influencing the Influencers deck on Slideshare.)

     

  • Don’t Be a PR Fluffer

    Video of my talk closing out day one of Monktoberfest 2012.