Separated at Birth: US Airways and Dominican Republic Tourism

Jenn and I left last Saturday for the Dominican Republic to celebrate her 40th birthday with close friends. Friday marked the end of our vacation and, unfortunately, the beginning of a 36-hour ordeal at the hands of two organizations which, despite their chosen industries, have yet to grasp even the most rudimentary aspects of customer …

Cmdr Taco on Digg Revolt

Interesting story by New York Times reporter Brad Stone (the reporter who broke the identity of Fake Steve Jobs) on the recent uprising at Digg.  Slashdot founder Rob "CmdrTaco" Malda does a standup job in the interview explaining why Digg ran into the troubles it did and why the two sites don't necessarily compete for …

The British Are Coming! The British Are Coming! (Let’s Hope!)

Yesterday I posted about the decline of American broadcast journalism, singling out Katie Couric's journalistic skill in reading words on a screen. Today, Jeff Jarvis over at BuzzMachine has an interesting post highlighting comments from the director general of the BBC on the death of the news presenter (i.e., celebrities like Couric).Over the past year …