I posted an entry to this blog yesterday that included links to the great online video work Ford and GM are doing. I also included a line about “the ever-present knock of death” at the auto industry’s door. While I’m no fan of the bailout — and recognize that Ford didn’t stick its hand out for public funds — the work Scott Monty and Christopher Barger (and their respective teams) are doing is worth noting.
Now, I don’t pretend that this blog gets a ton of traffic. Scoble I am not. However, no sooner did I hit post when a comment from Scott appeared to clarify Ford’s position on my death-knell comment. Again, in the wide realm of blogs out there, I’m quite sure Maney|Digital is somewhat low on the totem pole of authority and impact for the automakers.
Which is why I wanted to highlight Scott’s actions. Somewhere in his toolbox, Scott has a trigger to alert him to any time Ford is mentioned on the web. It doesn’t matter whether it’s a Scoble-sized mention or a lowly Maney|Digital-sized one. What matters is that Scott didn’t let a potentially (and unintentional) negative comment about his company sit idle for others to see.
Companies which aren’t monitoring what’s being said about them online do so at their own peril. While the overall impact of a single negative post on a site the size of Maney|Digital probably won’t make much of a difference, the cumulative effect of others seeing it, posting on it, linking to it, will.
Do you know what they are saying about your brand?
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